Refund Policy

Last updated October 6, 2026.

We want you to pay for a bee only if it earns its keep. Here is exactly how cancellations and refunds work.

Free plan

The free plan costs nothing and needs no card, so there is nothing to refund.

14-day money-back guarantee

• Your first payment on a paid plan, monthly or annual, is covered.
• Ask within 14 days of that payment and we refund the plan payment in full. You do not need to give a reason.
• The guarantee applies once per business.

Setup fees

• If you cancel before we start building your bee, we refund the setup fee in full.
• Once setup work has been delivered, the setup fee is not refundable, because that work is done for your business specifically.

After the first 14 days

• You can cancel any time. Your plan stays active until the end of the period you paid for, and you are not charged again.
• We do not refund partial months.
• Annual plans are not refunded for unused months after the 14-day window, and the plan stays active for the full year you paid for.
• Charges for extra conversations are not refundable unless we billed them in error.

Billing mistakes

If we charged you in error, tell us within 60 days of the charge. We will fix it and refund the difference.

How to request a refund

Email billing@bizbeebot.com from your account email with your business name. Polar, our merchant of record, issues refunds to the original payment method. Most banks show the refund within 5 to 10 business days. You can also contact Polar about a charge directly using the details on your receipt.

This policy is part of our Terms of Service.