Terms of Service

Last updated October 6, 2026.

These terms are an agreement between you and ATERNA LLC, which operates BizBee (“BizBee,” “we,” “us”). They apply when you create an account, buy a plan or use a bee. If you accept them for a business, you confirm you have authority to bind that business, and “you” means the business.

1. Who can use BizBee

BizBee is for businesses. You must be at least 18 and use BizBee for your business, not for personal or household purposes.

2. The service

BizBee provides AI agents (“bees”) that answer questions, hold conversations and take actions for your business across the channels you set up, such as website chat, a shareable page, phone and email. What each plan includes is shown on our pricing page or in a written quote we send you. We improve BizBee over time. We will not materially reduce the core features of a paid plan during a term you have already paid for.

3. Your account

Give us accurate information and keep it current. Keep your login secure. You are responsible for activity in your account. Tell us right away at support@bizbeebot.com if you suspect someone else is using it.

4. Plans, billing and taxes

• The free plan has the limits shown on our pricing page, needs no card and can change or end with notice.
• Paid plans are billed in advance, monthly or annually, and renew automatically until you cancel.
• Polar is our merchant of record and authorized reseller. Polar processes your payment, charges any sales tax or VAT and issues your receipt. Polar's checkout terms also apply to your purchase.
• Setup fees cover building, training and testing your bee on your business. They are billed at kickoff.
• Conversations over your plan's monthly allowance are billed at the flat rate shown in your plan or quote. We notify you before you reach the limit.
• We will give you at least 30 days' notice of a price change. It takes effect at your next renewal.
• If a payment fails and is not fixed within 14 days of our notice, we may pause your bee until it is.

5. Cancellation and refunds

Cancel any time from your dashboard or by emailing billing@bizbeebot.com. Your plan stays active until the end of the period you paid for. Refunds, including our 14-day money-back guarantee on your first plan payment, follow our Refund Policy.

6. Your content

You own your content: your website, documents, answers, and your customers' conversations and data. You give us permission to host, copy, process and display it only as needed to run, support and secure BizBee for you. You confirm you have the right to use everything you give your bee, including any website you point it at.

7. Your customers' data

For personal information about your customers and other people your bee talks to, you are the controller and we process it on your behalf. Our Data Processing Addendum is part of these terms. You are responsible for giving people any notice and getting any consent the law requires for your use of BizBee.

8. Your responsibilities

• Give your bee accurate information. You are responsible for the prices, policies and promises it repeats from your content.
• Follow the laws that apply to you, including call recording and consent, telemarketing and do-not-call rules, anti-spam, consumer protection, privacy and AI disclosure laws.
• Do not use a bee to collect payment card numbers, bank account numbers, government ID numbers, passwords or health information unless we have agreed to that in writing.
• Follow our Acceptable Use Policy.

9. AI output

Bees are AI and can make mistakes. They are instructed to answer from your content and to hand off to a person when unsure. Review conversations and correct your content when needed. A bee is not a substitute for professional legal, medical, tax or financial advice. A bee is not an emergency service: set up a handoff for urgent situations, and anyone in danger should call 911.

10. Third-party services

If you connect BizBee to other tools, such as your CRM, help desk, calendar or phone carrier, their terms govern your use of them. We are not responsible for third-party services, their availability or what they do with data you send them. Phone numbers are subject to carrier rules.

11. Availability and support

We work to keep BizBee available around the clock, but we do not promise it will be uninterrupted or error-free. We may perform maintenance, and we give notice of planned downtime when we can. Uptime commitments apply only if they are in a written agreement signed by us.

12. Suspension and termination

We may pause a bee or suspend an account for nonpayment, a violation of these terms or the Acceptable Use Policy, or a security risk. When practical, we will tell you first and give you a chance to fix the problem. You may close your account at any time. When an account closes, you can ask us to export your conversations and leads within 30 days. After that, we delete your data as described in our Privacy Policy.

13. Confidentiality

Each of us will protect the other's non-public business information with reasonable care. We will use it only to perform under these terms and share it only with people who need it for that purpose.

14. Our property and feedback

BizBee, including its software, design and the bee mascot, belongs to us. These terms do not give you any rights in it beyond using the service. If you send us ideas or feedback, we may use them without obligation to you.

15. Disclaimers

Apart from the commitments in these terms, BizBee is provided “as is.” To the extent the law allows, we disclaim all other warranties, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

16. Limitation of liability

To the extent the law allows, neither of us is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or revenue. Our total liability for all claims relating to BizBee is limited to the amount you paid us in the 12 months before the claim, or $100 if you are on the free plan. These limits do not apply to your payment obligations or your obligations under section 17.

17. Indemnity

You will defend and indemnify us against third-party claims arising from your content, from your use of BizBee in violation of the law or these terms, or from communications your bee sends on your instructions.

18. Governing law and disputes

These terms are governed by the laws of the State of Colorado. Before filing a claim, email legal@bizbeebot.com and give us 30 days to try to resolve it. Any dispute that is not resolved will be decided in the state or federal courts located in Denver, Colorado, and we both agree to those courts' jurisdiction.

19. Changes to these terms

We may update these terms. For material changes, we will email you at least 30 days before they take effect, unless a change is required sooner by law or for security. If you keep using BizBee after a change takes effect, you accept the updated terms.

20. General

These terms, together with any written quote or order form, the Data Processing Addendum and the policies linked here, are the whole agreement between us. If a written quote conflicts with these terms, the quote wins for that purchase. Neither of us may assign this agreement without the other's consent, except to a successor in a merger or sale. Neither of us is responsible for delays caused by events beyond reasonable control. If any part of these terms is unenforceable, the rest still applies. Not enforcing a term is not a waiver of it. We send notices to your account email; send yours to legal@bizbeebot.com.

Contact

ATERNA LLC, Denver, Colorado
support@bizbeebot.com